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case studies / Delta Reefer Care2025–2026

Delta Reefer Care

From paper work orders, WhatsApp and email to a handheld app for mechanics and desktop apps for office and operations, on one shared backbone.

  • 2025–2026
  • Power Platform
  • 85+ users
  • 3 departments
client
Delta Reefer Care
role
Process consultant
published

A 24/7 operation with 3 shifts and 5 teams ran on paper work orders, WhatsApp and email. I started there on the floor as a seasonal worker. After 1.5 years the whole organisation runs on Microsoft Power Platform, with KPIs in Power BI.

Situation before

  • A 24/7 operation with 3 shifts and 5 teams.
  • Work orders went around on paper, via WhatsApp and by email.
  • Mechanics collected printed jobs at the office.
  • PDFs were retyped by hand, 3–4 hours per day.
  • Placeholder a typical problem this caused (for example a job with missing information), in your own words.

Approach

Remove manual work first

I started as a seasonal worker and built Excel tools that removed 3–4 hours of PDF retyping per day. I trained a colleague in Excel to produce reliable figures.

Advise on the platform

I advised the director to adopt Microsoft Power Platform: one vendor for data and liability, covering the parent companies. I was asked to build it.

Involve every party

Placeholder how you worked with mechanics, office and operations while designing and rolling out the apps.

workflow

Before and after

Switch between the old and the new way of working.

After: operations and office work in desktop apps, mechanics in a handheld app, all on one shared backbone in Dataverse, with KPIs in Power BI. A work order moves from pending assignment to in progress, ready for review and approved.

solution

An app for every role, one shared backbone

A handheld app for mechanics at the ECT terminal and desktop apps for office and operations, on one shared backbone.

  • Handheld app

    mechanics at the ECT terminal

    Mechanics see their own jobs and all open work, open a container's details, register parts with photos of the old and new part, and finish a job with labour hours and notes.

  • Desktop apps

    office and operations

    Operations sees every work order with position, customer, vessel, alarm and status. Completed work is reviewed and approved, rejected or marked as no action.

  • Dataverse

    one shared backbone

    All apps work on the same data, so everyone sees the same work order.

  • Power Automate

    Placeholder what it automates

    Placeholder which steps Power Automate handles, for example notifications or emails to customers.

  • Power BI

    KPIs

    The organisation's KPIs in Power BI.

results

What changed

  • 85+users
  • 3departments
  • 1.5 yearsto get the whole organisation running on the platform
  • Paper work orders, WhatsApp and email replaced in a 24/7 operation with 3 shifts and 5 teams.
  • Mechanics no longer collect printed jobs at the office.
  • Errors and missing information almost eliminated.
  • KPIs in Power BI.

Placeholder a quote from Delta Reefer Care, only with their written permission.

gallery

Names, container numbers and other operational details are blurred.

handheld app for mechanics

  • Handheld app list of open jobs; each card shows terminal position, order type, customer, alarm code and power status.
    All workAll open work, sorted by position, with power status per container.
  • Handheld app showing the mechanic's own job with its position on board, alarm code and description.
    My workThe mechanic's own job, with position, alarm code and description.
  • Container detail screen with tabs for main information, unit information, temperatures and other details.
    Container detailsContainer details in tabs: main, unit info, temperatures and other.
  • List of parts registered on a job, with component, sub-component and buttons for photos of the old and new part.
    PartsParts registered on the job, with photos of the old and new part.
  • Repair summary showing what still needs attention before finishing, such as missing attachments.
    Repair summaryBefore finishing: what still needs attention.
  • Completion form with total labour hours, notes, warranty and buttons for no action, shift change and complete.
    Finish jobLabour hours, notes and warranty; finish as no action, shift change or complete.

desktop apps for office and operations

  • Table of work orders with created date, position, customer, destination, container, power, vessel, alarm description and status.
    Operations overviewEvery work order with position, customer, vessel, alarm and status.
  • Review screen with container data, temperatures, labour hours, timeline, messages, parts overview and buttons to approve, reject or mark as no action.
    ReviewReviewing completed work: approve, reject or no action.
  • Review screen after reporting to the customer: the report box is checked, the report log shows the date and time, and the work order is marked as reported.
    Reported to the customerCompleted work reported to the customer, with the date and time logged.
  • Review screen with filters for status, month and customer, next to a list of work orders.
    Review with filtersFilter work orders by status, month and customer.

screen recordings

  • PlaceholderScreen recording coming
    Placeholder title of the handheld recordingPlaceholder caption
  • PlaceholderScreen recording coming
    Placeholder title of the desktop recordingPlaceholder caption

tools used

  • low-code platform

    Microsoft Power Platform

    Apps, automations and reports on top of Microsoft 365, on one shared data backbone. Our main build platform when a process needs software.

  • spreadsheets

    Excel and VBA

    Still the fastest tool for many jobs. A well-built workbook removes retyping today, before any platform decision.

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