Mickey van Dongen

Where a process is split across parties, I name what is happening and build a flow that fits the company, the people and the partners. I stay until it runs without me.

1. Talk to every party

   I speak with everyone involved about how the work is done and how it is received.

2. Design

   I design a solution that fits all of them.

3. Refine together

   We refine the design together with the people who will work with it.

4. Implement

   We implement it together, and I build the digital solution myself.

   At Delta Reefer Care: a handheld app for mechanics and desktop apps for office and operations.

5. Hand over

   I hand it over so the next person can continue straight away.

   At Stone Solutions, the successor still runs the structure eight years later.

Before Delta Reefer Care: roles in logistics and operations where I fixed the flow with whatever fitted. A Salesforce change, a shared folder, a pricing model, a settlement.

• Tesla

  Delivery Experience Specialist · 2019

  before

  During end-of-quarter peaks, each delivery required 5–6 separate documents (contracts, delivery notes, IDs), downloaded and printed one by one.

  after

  I found a Salesforce specialist to adapt the system: one click produced one complete, print-ready delivery package.

  instrument

  Salesforce, adapted by a specialist

  I supported a 10-person delivery team handling 500+ vehicles per day, without loss of quality.

• Kuhlman Repko

  Expeditor · 2019–2020

  before

  Import shipments for major furniture brands, including Riviera Maison and Zuiver, ran on Outlook threads and phone calls during the early COVID-19 lockdowns.

  after

  One OneDrive folder per shipment, accessible only to the parties involved. The customs agent added export and import documents directly.

  instrument

  OneDrive, one folder per shipment

  These supply chains kept moving despite understaffing.

• Maersk

  Customer Service · 2019

  before

  A long-outstanding €150K Demurrage & Detention case, and an approval route none of the managers knew.

  after

  I proposed a same-day €120K settlement, based on the commercial reality that prolonged container disputes destroy value for both parties. I found the approval route and obtained authorisation from decision-makers in Denmark.

  instrument

  A commercial case and the right approval route

  A rare turnaround at Maersk Rotterdam.

• Stone Solutions

  All-round Business Operations · 2018

  before

  Placeholder how did partners and customers place orders before the catalogue?

  after

  An Excel/VBA catalogue with prices and markups: partners and a kitchen company placed complete orders themselves via PDF export. When my working holiday visa ended, I handed over a working structure; the successor, hired on character, still runs it eight years later.

  instrument

  Excel / VBA catalogue

  I progressed from handing out tools to running the office for the director, and brought the factory into compliance with SafeWork NSW silica regulations.

• Time Matters

  Customer Service Specialist · 2016–2017

  before

  During a colleague's absence, I took ownership of a critical supply chain relocation for Sensata, a sensor supplier to the major car manufacturers: dedicated European deliveries under high pressure, with fluctuating costs.

  after

  I built the pricing model and negotiated automatic approval limits for fluctuating costs. Automated shared files let customer teams across regions align volumes, pricing, partners and deliveries with minimal office support.

  instrument

  Pricing model and automated shared files

  I was asked to travel to Germany to coordinate the operation on site.

1. 2025–2026

   Process Consultant

   Client: Delta Reefer Care

   From seasonal worker with Excel tools to building the Power Platform solution the whole organisation now runs on.

2. 2023–2026

   Expeditor

   Aramco · contractor

   A live pipeline of 350+ purchase orders across Aramco's refineries, steered through planned shutdowns, overhauls and disruptions.

3. 2020–2023

   Site / Project Coordinator

   Contractor

   Led a three-person core team on prefab villas, apartments and industrial foundations, including for chemical plants. Coordinated third parties and interpreted drawings.

4. 2019–2020

   Expeditor

   Kuhlman Repko

   Import shipments for major furniture brands kept moving through the early COVID-19 lockdowns with one shared folder per shipment.

5. 2019

   Customer Service

   Maersk

   Settled a long-outstanding €150K Demurrage & Detention case for €120K on the same day.

6. 2019

   Delivery Experience Specialist

   Tesla

   One click for one complete delivery package, for a team handling 500+ vehicles per day.

7. 2018

   All-round Business Operations

   Stone Solutions

   From handing out tools to running the office for the director. The structure I handed over still runs eight years later.

8. 2016–2017

   Customer Service Specialist

   Time Matters

   Took ownership of a critical supply chain relocation for Sensata and coordinated it on site in Germany.

9. 2010–2016

   Student job

   ECT container terminal, Port of Rotterdam

   Where the hands-on background in logistics and operations started.